Job Description

𝐉𝐨𝐛 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

➡️ Maintaining a positive, empathetic and professional attitude toward customers at all times.

➡️ Responding promptly to customer queries.

➡️ Communicating with customers through Email and Chat.

➡️ Providing accurate, valid and complete information by using the right methods/tools.

➡️ Handling customer complaints provide appropriate solutions and alternatives within the 
time limits; following up to ensure resolution.

➡️ Taking ownership of the customer issues and resolving at priority.

➡️ Acknowledging and resolving customer complaints within 24 hours.

➡️ Knowing our products inside and out so that you can answer questions.

➡️ Maintaining required documents, reports and trackers.

➡️ Communicating and coordinating with colleagues as necessary.

➡️ Providing feedback on the efficiency of the customer service process.

➡️ Ensure customer satisfaction and provide professional customer support

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧:

 ✅ Both Fresher and Experience can Apply (candidates experienced in non-voice support preferred )

 ✅ A good writing skill with no grammatical error. 

 ✅ Excellent communication and presentation skills.

 ✅ Hard-core customer support with no "give up" attitude.

 ✅ Typing Speed above 30 - 40 wpm.

 ✅ Ability to multi-task, prioritize, and manage time effectively.

 ✅ Be willing to learn and go the extra mile.