Job Description

Roles & Responsibilities

• Place outbound calls to customers to promote new products and services
• Upsell products and services to customers when providing solutions.
•Obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customer.
•Personable communication which clearly and persuasively describe products and services to customers to encourage sales transactions.
•Representatives should be research-oriented; they enjoy learning about prospects and customers and find innovative ways of engaging with customers to drive sales
•Should be able to frequently deal with difficult prospects and customers, but they must remain driven and positive even in the face of adversity to transform leads into sales
•Able to identify and address prospect and customer concerns during the process
•Adjusts content of sales presentations by studying the type of sales or trade factor.
•Submits orders by referring to price lists and product literature
•Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
•Build positive work relationship with customers to enhance the image and public perception of a company
•Conduct research to identify solutions and answers to difficult client issues

Follow set procedures to ensure equipment and devices are operational
• Provide periodic reports to company management on work activities
• Oversee the processing and implementation of orders, applications and forms submitted by customers

Representative’s Qualifications/Skills:
•    Customer service
•    Meeting sales goals
•    Closing skills
•    Prospecting skills
•    Negotiation
•    Self-confidence
•    Product knowledge
•    Presentation skills
•    Client relationships
•    Motivation for sales

Education, Experience, and Skills:
•    Diploma/ Degree in  any stream. Marketing, promotions, advertising sales, or business administration preferred
•    Two to five years of industry sales experience
•    Familiarity with office software and phone systems
•    Good command over American English and accent.
•    Should be extrovert and good sales skills.