Job Description

Job Profile Job Description Job Title: Process Associate - Voice Collections Reporting To: Team Leader Job Description Contact customers daily in manual environment to communicate account receivable status. Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. Meet required criteria for call quality standards. Perform customer service functions by responding to inquiries and complaints. Recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed. Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor. Adhere to Customers accounting and collection policies. Maintain customer relations wit